Privacy Policy

In this document:

Personal Information means information or an opinion about you where it is possible to ascertain your identity from that information or opinion.

Our Privacy Commitment

From 21 December 2001, new laws will protect the privacy of your personal information. AAA Financial Corporation Pty Ltd ABN 91 379 596 571 (AAA) respects the privacy of individuals and has developed a privacy policy which embodies the National Privacy Principles.

Collection of Information

AAA collects the personal information it needs to provide the products and services it offers, which include a broad range of loans, credit and other financial products. This statement briefly outlines how AAA Financial Corporation collects, maintains, uses and discloses personal information about you as a client of AAA Financial Corporation. Our Privacy Policy sets out our standards for the management of personal information. You can obtain a copy of this policy free of charge by contacting us using the contact details below or from our website at We will manage your personal information in accordance with the law and the National Privacy Principles (subject to any other over-riding provisions of law) and as specified in our Privacy Policy and this Privacy Statement.

Both our Privacy Policy and Privacy Statement may change from time to time. This Privacy Statement is to be read subject to any over-riding provisions of law or contract.

Collecting Organisation and Contract Details

The personal information provided by you will be managed by AAA Financial Corporation and/or its related entitles. Any additional personal information provided by you in the future will also be collected and managed by AAA Financial Corporation and/or its related entitles.

AAA Financial Corporation can be contacted at:
Level 1, 110 Mary Street BRISBANE QLD 4000
GPO Box 2629 BRISBANE QLD 4001

Telephone: (07) 32118388 Toll Free: 1800 815 439 Facsimile: (07) 3211 8333 Email:

AAA will collect personal information directly from the individual concerned. Sometimes we will collect it from a third party such as a financial adviser, a broker or a credit reporting agency, or from a publicly available source such as a companies or land title office. The type of information we collect, and where we get it from, will depend on the product or service you or your organization choose or apply for.

If we perform a 100 point identification check on, or obtain an identification reference for, an individual who is to become a signatory on an account with us we are doing so to comply with the Financial Transaction Reports Act.

If any personal information we need is not available, or not provided, we may not be able to provide the relevant product or service.

Web site collection

We will not collect any information about you through our Web site except where you knowingly provide it to us. The information we collect about you will depend on how you use the facilities offered by the Web site.

For example, if you visit the Website only to browse or download information, while our system will collect information through standard weblogs (such as the address of your internet service provider, the browser you are using, the operating system you are using and the domain name you came from) that information will not identify you or any of your personal details. If you enter information in the process of completion of an on-line application form, the information will only be collected by us if you submit that on-line application to us. In other words, if you log out prior to submitting your application, any information which you have entered will be automatically deleted.

We will collect personal information if you do submit an application on line, or otherwise knowingly provide us with personal information. We also collect personal information once you are in the secure section of our site (for example when you use it to make inquiries).

What personal information AAA Financial Corporation collects or has collected

The personal information AAA Financial Corporation collects from you as a client, would be information which we consider necessary for one or more of our services or activities to be provided to you. The personal information AAA Financial Corporation collects or may collect in the future may include any or all of the following personal information:

We will assume you have given consent to the collection of your personal information in the manner specified in this Privacy Statement until you notify us to the contrary by following the instructions contained under the heading ‘Consent’ below.

Use and Disclosure

AAA will use and disclose information it holds about an individual for the main purpose for planning, product development, and research purposes and to seek feedback on our products and services.

Your personal information may be shared amongst the entities which make up the AAA Group. The AAA Group means AAA and its related bodies corporate which include AAA Financial Corporation Pty Limited, AAA Capital Management Pty Limited, AAA Mortgage Pointe Pty Limited.

The sorts of organizations outside the AAA Group to which we typically disclose personal information include the following. This is not a complete list - there will be others which are less common or which you have been told, or will be told, about when you applied or apply for the relevant product or service.

Where you apply for or take out a loan or some other form of credit:

Credit reporting agencies for the purpose of obtaining a credit report (there will always be a separate form which explains the sort of information we give to the credit reporting agency and seeks any necessary consent from you);

AAA does not disclose your information to organizations outside the AAA Group for the purposes of allowing them to direct market their products to you.

If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.

Ensuring your personal information is up-to-date

We rely on the personal information we hold about you in conducting our business. Therefore, it is important that the information we hold about you is accurate, complete and up-to-date. This means that from time-to-time we may ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately.

Security of your personal information

The security of your information is important to AAA and we take all reasonable precautions to protect your information from misuse, loss, unauthorized access, modification or disclosure.

Some of the ways we protect your information include:

AAA will correct information it has about an individual if it discovers, or the individual is able to show, the information is incorrect. If an individual seeks a correction and AAA disagrees that the information is incorrect, AAA will provide the individual with it's reasons for taking that view.

AAA Financial Corporation will not charge you for lodging a request to access your personal information. In limited circumstances access may be denied where required or permitted by law. If we decide not to provide you with access to your personal information we will give you our reasons for our decision.


If you have a complaint about our treatment of your privacy, please contact our privacy office. Our privacy officer will investigate your complaint and endeavour to resolve any issues to your satisfaction.

Purpose and use of Personal Information

AAA Financial Corporation has collected and may use your information to do one or more of the following:

Disclosing your Personal Information

AAA Financial Corporation may disclose your personal information to the following organisations for the purposes specified:

In addition AAA Financial Corporation may disclose personal information it holds about you in the following circumstance:

Legal requirements to collect certain personal information

When providing certain products or services to you AAA Financial Corporation is obliged by law to collect certain personal information from you. The laws governing these requirements include:

Consequence of not providing personal information

You may choose not to give AAA Financial Corporation your personal information. Depending on the type of product or service you request one or all of the consequences set out below may apply if you do not give some or all of your personal information to us: